Information we may collect

When you place an order or request support, we may receive your name, phone number, email address, billing and delivery address, ordered products, order notes and communication history. The website may also process technical information such as IP address, browser type, device information, pages visited and cookies needed for the cart, account, security and basic site operation.

When information is shared

Information may be shared only as needed with service providers that help operate the store, process website functions, communicate with customers or deliver orders. For example, a courier needs the recipient name, phone number and address. We may also disclose information where required to protect customers, prevent misuse or meet a lawful obligation.

PlantFinds does not ask customers to send passwords, PINs or one-time verification codes through WhatsApp or website messages.

Cookies and third-party services

The website may use essential cookies to remember cart and session information. Links or integrations such as WhatsApp, payment tools, couriers or embedded services can process information under their own privacy terms when you choose to use them.

Retention and choices

Order, support and technical records are kept only for as long as reasonably needed for fulfilment, customer service, security, accounting and applicable record-keeping obligations. You may contact us to ask about personal information associated with you or request a correction or deletion where the request can be fulfilled without conflicting with an order, security or legal record requirement.

Policy updates

This notice may be updated when the store, its services or applicable requirements change. The version published on this page is the current notice.